TAKE EM OUT AND SHOOT EM, but not in the head, as they should die very slowly and suffer!
Mark de Leon
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markosjal |
premiervoice.net aka pvoip.net - FRAUD |
Lead | |
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Posts: 2 (June 7, 2008 23:43:10) |
Premiervoice.net a.k.a. pvoip.net .....Money pre paid used routes for a while, they offered me some international routes sent me rates and International calls
never billed at the price they sent. Later after sending another payment (pre pay) my account suddenly did not work. I have asked repeatedly by phone and
email for a refund. They indicated to me that they were unable to send me email from their email server (after waiting a few weeks for their reply) , but
strangely enough their SPAM messages were arriving just fine to my email address. They said that they changed their policies and I now needed a higher minimum
on my account. This also seems to imply that in light of the new minimum when you stop using their service , they will not make a refund so you loose the
minimum that they stipulate on your account. It also appears they can not make a return phone call. It has now been over a month and they have not refunded my
payment nor do they respond any longer to my emails.
TAKE EM OUT AND SHOOT EM, but not in the head, as they should die very slowly and suffer! Mark de Leon |
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Premier Voice |
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Posts: 1 (June 8, 2008 00:15:31) |
We apologize, it's not that we had any intentions of not returning your deposit, it's just that we have to prioritize our customer service to a degree to make sure our customers that can actually read our contract get the best service that we can possibly provide. For customers like you, that we had to repeatedly READ the contract to, we of course have to reduce the priority for support. In this particular case, we clearly and repeatedly told you must maintain at least $100.00 in the account or it will be disabled. The reason for this is that our CDRs are on 5 minute batches, and on a large account we could lose a substantial amount of money in between batches on an account pushing into the negative on this prepaid platform. You see, we didn't really design the platform for accounts your size. I noticed you did not share with the other forum users that you have wasted their time, my time, and your own time over $45.00...yes
that's right, less than the price of a tank of gas. Additionally, I'm not sure what part of "Wholesale" you do not understand, but so there
is no confusion, $55.00 of usage in 3 months is not Wholesale, it's a wanna-be VoIP provider that doesn't know what he's doing.
I apologize again, but just offer Wholesale VoIP services, not a cure for stupid.
And since you're going to be this way about it, I'm personally going to go spend your $45.00 booze and Doritos, how's that? Mike Faulkner,
CEO
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markosjal |
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Posts: 3 (June 24, 2008 23:47:29) |
It is the principle of the thing that matters, whether it is $45.00 or 4500.00. The truth is I have enough wholesale traffic to do business with provider much
larger than Premier Voice. If they did not like that I was using them as a backstop route , they should have indicated that from the start. Had things gone
better they would have seen more traffic, but something always smelled a little funny with Premier Voice.
I used the account always charging it up $50 to 100 Dollars at a time pre-paid . Premier Voice's terms were changed as they later indicated to me. This was not the first time they had a contradiction in their contract and their words, and at the time I raised the question they indicated to me that the minimum balance applied only to international routes, WHICH I WAS NOT USING, AND NEVER USED (other than 3 to 5 Mexico test calls that did not work so well and billed at much higher than published rates). I am inclined to start posting some of their correspondence here. The truth Is I met their minimums, but not too much more, because Premier Voice always seemed to contradict themselves, which I always perceive as a shady operator.. Why do I prefer to pay 50 to 100 dollars at a time to a new provider? Some are crooks , like Premier Voice. It is not the money I pay at a time, as clearly they make they had established the minimum payment of $50.00, I paid according to what they made available to me. It is the monthly volume that they were always emphasizing, until I asked about Mexico routes. I will also point out that their published Mexico routes that I tested NEVER WORKED RIGHT , and when asked about it is when the problem started. the "Wholesale" carrier then tried to change the rates to rates far above direct premium rates that are generally available. Why to this day have they still not made a refund? This is a clear indication that they are crooks. In fact when I made this post , I sent them an email warning them about it and that it would be removed, or edited if they replied and refunded me. The fact remains that to this day I have received no refund, nor any email directly relating to the processing of a refund. Yes , I have wasted my time in making these posts , however Premier Voice needs to be aware of the consequences of their actions, which range from outright lies to ignoring a customer with a positive balance. Mark (I to not need any letters to follow my name to make me feel better)
Last Edited By: markosjal
June 25, 2008 00:07:15.
Edited 4 times.
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Premier Voice |
Idiot | ||
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Posts: 2 (June 25, 2008 05:42:00) |
Once again, I can't send money to everyone in my Contact Manager because you posted here. You never filed a support ticket, I received nothing by email,
nothing by snail mail. I don't even know who the hell you really are. Your bitching about a refund, but you made no real attempt to get one. And the fact
that your termination never worked right, really doesn't surprise me. I am sure you'll figure out Asterisk some day and be on your way to making
millions. But in the meantime, we have to provide service to paying clients, that can read a contract, and meet our minimal commitment levels. We don't
want your business if all you can spend is $50 here and there, try Vonage, I hear they need the business.
So when you do start making millions, and you sign up with Level-3, who has a $30,000 monthly commitment are you going to accuse them of fraud when they bill you for $30K when you only had $55.00 worth of usage? The last time I checked, we used contracts in this country to define the terms of a business arrangement, and our contract clearly states that there is a minimum of $100 monthly commitment. I honestly should bill you for the months you didn't meet it, and send that off to collections to appended to your credit report. So please, by all means, share with me what the consequences are for conducting business via a signed contract versus whatever fantasy promise you were made by some non-existent sales rep. And regarding my title, it's not to make me feel better, it's to distinguish me from those people that have trouble meeting $100 monthly commitments. I feel fine actually, absolutely fabulous in fact. |
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markosjal |
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Posts: 4 (July 5, 2008 10:21:00) |
I think their childish attitude is evident in their replies. They talk about that it was not their intention , and now say they will spend my money on beer.
There were NUMEROUS emails , phone calls, and support tickets, they simply did not reply and in fact I have a messenger history that they CLAIM they tried to send me email that was bounced , while I was receiving their SPAM. Quite frankly they DID NOT RESPOND. |
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jwaters1952 |
Premier Voice / pvoip.net / Crydon Capital Corporation | ||
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Posts: 1 (July 17, 2008 23:18:01) |
Watch out for this company!! They will rob you blind and turn around and sue you. They have a history including Union Datacom and here are a few of their
stories:
http://www.hostingdiscussion.com/web-host-reviews/7188-union-datacom-terrible-company.html I just want to warn everyone to not even consider this company, they are a disaster. I personally believe that there are about 3 staff total in their 'DC' and that would not be so bad if they actually had decent response times, but if you submit a ticket to them (even critical status), if they respond anything like they did with us then you will wait for at least 4 hours for them to even acknowledge the ticket and many many more for them to actually do something about the problem. http://www.calltermination.com/forums/thread88354.html GOD ALONE KNOWS WHAT THEY HAVE DONE TO OTHER PEOPLE. BUT I WILL PERSONALL MAKE SURE I PUT AN END TO THIS OPERATION. HERE IS THEIR CONTACT DETAILS BELOW. I AM DOING A PERSONAL BACKGROUND CHECK ON ALL 4 OF THEM AND WILL POST ALL THEIR PERSONAL DETAILS ONLINE AS SOON AS THEY BECOME AVAILABLE. WEBSITE: http://www.premiervoice.net OWNER: Michael Faulkner http://voipfraud.net/en/node/474 After preliminary credit check we signed a contract with this company (Premier VoIP, Inc. / Premier Voice) and allocated them a $3000 credit line. They requested that we send them daily invoices to be paid either daily or collectively when the limit is reached. After two days of sending us their traffic and while they were half way through their limit they wired us $783.66 to cover the 1st day invoice (May 5, 2008). Then it was on May 8, 2008 that they fully ran out of credit. We decided to suspend their account on $-3574.66 and ask them for immediate payment. Although we have been trying to contact them to settle this ASAP, they refuse to take our calls or even reply our emails or PMs. The responsible person on their side introduces himself as a William Watts (Director of Carrier Relations). Other people in their company include Michael Faulkner (CEO) and Brian Haney (Controller). They provide you with their financial reports and a D&B number which does really exist. As mentioned above, this company owes us $3574.66, so be careful and don't trust them. Site: http://www.premiervoice.net Address: 6009 W Parker Road, Suite #149-269, TX 75093 IP: 208.80.21.80 Msn: premier_voice_will@hotmail.com Contact person: William Watts; MICHAEL FAULKNER; BILL HANEY; JASON WATTS Telephone: (214) 586-0333 E-mail: w.watts@premiervoice.net http://forums.voip-markets.com/showthread.php?p=96
hi all
beware from premiervoice.net (Premier Voice) they didnt pay us Company Info: Site: www.premiervoice.net Address: 1950 Stemmons Freeway, Suite 2045 (2nd Floor), Dallas, TX 75207 IP: 208.80.21.80 and 208.80.20.19 Contact person: William Watts, Michael Faulkner, Brian Haney Fax: 1-214-760-2410 Msn: premier_voice_will@hotmail.com Telephone: 1-214-586-0331 E-mail: w.watts@premiervoice.net, w.watts@pvoip.net, billing@premiervoice.net, m.faulkner@premiervoice.net, j.watts@premiervoice.net, b.haney@premiervoice.net,ceo@premiervoice.net Other Sites: http://www.callcenterdirectory.net/call-center-companies/Premier-Voice-1947.html http://voip.yuku.com/forums/9/t/Blacklisted-Companies.html |
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snk |
Premiervoice are scam artists | ||
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Posts: 1 (July 31, 2008 23:37:27) |
They stiffed us as well and they owe us close to $1,400.00 when they ran up some traffic through our Honduras route and never even made the first payment.
Despite Michael Faulkner and William Watts, who I believe is the same guy using two different names, and their promise to pay, they never have paid us up to
this day and I haven't heard a word from them (him).
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hotdog0627 |
i need my Toll Free Numbers | ||
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Posts: 1 (August 8, 2008 12:15:54) |
Hi William, Michael
Been trying to contact you for over a month. I got some Toll Free Numbers w/ your company and now they are not working. Pls contact me asap at bcs_infosys@yahoo.com. Noel |
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Abel |
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Posts: 4 (September 12, 2009 01:44:23) |
Hi All,
I am new user in VOIP world.It was very informative discussion for me keep it up. My suggestion is for all : NEVER BUY A PRODUCT FROM A COMPANY THAT SPAMS Regards Abel |
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kglovesshopping |
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Posts: 1 (September 20, 2009 17:46:22) |
Abel wrote:Agreed. Although there is disagreement, this thread had proved very informative for me. Kristina Worker in Home Voip
Last Edited By: kglovesshopping
September 21, 2009 21:39:25.
Edited 1 times.
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